Terms of service
OVERVIEW
Welcome to MERENIS. The terms "we," "us," and "our" refer to MERENIS. MERENIS operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). MERENIS is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein (collectively, the "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access the Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have the legal capacity required to use the Services and enter into transactions with us.
To use certain parts of the Services, including purchasing products, you may be asked to provide information such as your email address, billing information, payment information, and shipping information.
You represent and warrant that all information you provide is accurate, current, and complete and that you have all rights necessary to provide such information.
You are responsible for maintaining the security of your account credentials and for activity conducted through your account. You may not transfer, sell, assign, or license your account to another person without our permission.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to display and describe our products accurately. However, colors, dimensions, appearance, and other visual characteristics may vary depending on your device, screen settings, photography, lighting, manufacturing variations, or other factors.
We do not guarantee that every product will appear exactly as displayed on your screen.
Product descriptions, prices, availability, and other product information may be updated from time to time without prior notice.
We reserve the right to discontinue products or limit the quantities available to any person, geographic region, or jurisdiction where permitted by applicable law.
Nothing in this section limits any rights you may have under applicable consumer protection laws or our Return & Refund Policy.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase products from MERENIS.
We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing or inventory errors, payment problems, product unavailability, or restrictions on where we can provide our products.
An order is not considered accepted until it has been confirmed by us. Payment must be successfully authorized and processed before an order can be fulfilled.
Please review your order carefully before submitting it. Once an order has entered processing or fulfillment, we may not be able to accommodate cancellation or modification requests.
If we reject, modify, or cancel an order after it has been submitted, we will attempt to notify you using the contact information provided with your order. If payment has already been collected for an order that we cancel, the applicable amount will be refunded.
Returns, replacements, and refunds are governed by our Return & Refund Policy.
Products purchased through our store are intended for personal or household use unless otherwise expressly agreed.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions may change without notice.
The price charged for a product will be the price displayed at the time your order is placed, subject to correction of obvious errors, and will be reflected in your order confirmation.
Unless expressly stated otherwise, displayed prices may not include applicable taxes, duties, customs charges, or other charges that may apply depending on your location.
Promotions may be subject to additional terms and conditions. If specific promotional terms conflict with these Terms with respect to that promotion, the specific promotional terms will apply.
You agree to provide accurate, current, and complete purchase and payment information.
You represent that you are authorized to use any payment method submitted in connection with an order.
SECTION 5 - SHIPPING AND DELIVERY
Delivery dates and shipping times displayed through the Services are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather events, transportation disruptions, and other unforeseen circumstances.
If you experience a delivery problem, receive an incorrect item, or your item arrives damaged or defective, please contact us at support@merenis.com so that we can assist you.
Damaged, defective, and incorrect items are covered in accordance with our Return & Refund Policy, including our applicable 30-day protection for eligible claims.
Nothing in this section limits any rights or remedies available to you under applicable consumer protection laws.
SECTION 6 - INTELLECTUAL PROPERTY
The Services, including our branding, trademarks, logos, text, graphics, images, videos, audio, designs, layouts, and other content, are owned by or licensed to MERENIS, except where otherwise indicated, and may be protected by applicable intellectual property laws.
These Terms permit you to access and use the Services for personal, non-commercial purposes.
Except as permitted by applicable law or with our prior written permission, you may not reproduce, distribute, modify, republish, commercially exploit, publicly display, transmit, or create derivative works from protected material available through the Services.
Nothing in these Terms grants you ownership of or a license to MERENIS, Shopify, or third-party intellectual property except as expressly stated.
Shopify's names, logos, product names, service names, designs, and slogans are trademarks of Shopify or their applicable owners. Other names, logos, and trademarks displayed through the Services belong to their respective owners.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools, features, integrations, or services offered by third parties.
We may not monitor or control these third-party tools. Unless otherwise expressly stated, access to them is provided on an "as is" and "as available" basis.
Your use of third-party tools may also be governed by the applicable third party's own terms and policies.
We may introduce additional features, tools, or resources in the future. Unless otherwise stated, those features will form part of the Services and will be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to websites, content, tools, or services operated by third parties.
We are not responsible for evaluating or guaranteeing the accuracy, availability, security, practices, products, or content of independent third-party websites.
If you choose to access or transact with a third party, you should review that third party's applicable terms and policies.
Complaints or questions concerning products or services purchased directly from a third party should generally be directed to that third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
MERENIS is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make in our Store are made directly with MERENIS.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and MERENIS, including any injury, damage, or loss resulting from purchased products and services.
You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with MERENIS, to the extent permitted by applicable law.
SECTION 10 - PRIVACY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Certain personal information may also be processed by Shopify and other service providers that enable us to operate our store and provide the Services.
Because our store is hosted by Shopify, information you submit through the Services may be transmitted to and processed by Shopify and other service providers, potentially in countries other than your country of residence.
Please review our Privacy Policy for more information about how personal information is collected, used, disclosed, and protected.
SECTION 11 - FEEDBACK
If you voluntarily submit reviews, suggestions, ideas, comments, photographs, or other feedback ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish that Feedback for purposes related to operating, improving, and promoting the Services, subject to applicable law.
You represent that you have the rights necessary to provide the Feedback and that your submission does not violate the rights of another person.
You are responsible for the accuracy and legality of Feedback you submit.
We may remove Feedback that we reasonably determine violates these Terms, applicable law, or the rights of others.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and to update information where reasonably necessary, including after an order has been submitted, subject to applicable law.
If an error materially affects an order that has already been placed, we will take reasonable steps to notify you and provide an appropriate resolution.
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services to violate applicable laws or regulations; infringe intellectual property or other rights; harass, abuse, threaten, defame, or harm another person; transmit intentionally false or misleading information; distribute spam, malware, viruses, or malicious code; impersonate another person or entity; collect personal information unlawfully; interfere with the security or operation of the Services; or attempt to circumvent access restrictions or security measures.
You may not reproduce, scrape, extract, sell, resell, or commercially exploit substantial portions of the Services without authorization, except where such restriction is prohibited by applicable law.
We reserve the right to restrict or terminate access to the Services where we reasonably determine that these Terms have been violated.
SECTION 14 - AUTOMATED AGENTS
If an automated or semi-automated software agent accesses or interacts with the Services, it must comply with applicable laws, these Terms, and any technical restrictions or instructions made available through the Services.
Automated systems must not circumvent security measures, access restrictions, CAPTCHAs, robot exclusion mechanisms, or other technical measures intended to control automated access.
We may restrict or block automated access where reasonably necessary to protect the Services, our customers, or our business.
SECTION 15 - TERMINATION
We may suspend or terminate access to all or part of the Services where reasonably necessary, including where these Terms have been violated, fraudulent or unlawful activity is suspected, or continued access creates a security or legal risk.
Termination does not affect obligations or liabilities that arose before termination.
Provisions that by their nature should survive termination, including those concerning intellectual property, limitations of liability, indemnification, and applicable law, will continue to apply.
SECTION 16 - DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR RIGHTS, WARRANTIES, OR REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
WE DO NOT GUARANTEE THAT ACCESS TO THE SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY, GUARANTEE, RIGHT, OR REMEDY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE CONSUMER PROTECTION LAW.
SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MERENIS AND ITS AFFILIATES, PARTNERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES, EXCEPT WHERE SUCH LIABILITY CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY WHERE SUCH EXCLUSION OR LIMITATION IS PROHIBITED BY APPLICABLE LAW.
YOUR STATUTORY CONSUMER RIGHTS ARE NOT AFFECTED.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless MERENIS, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims arising from your material breach of these Terms, your unlawful use of the Services, or your violation of the rights of another person.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.
These Terms, together with the policies and other terms expressly incorporated by reference, constitute the agreement governing your use of the Services, subject to any mandatory rights provided by applicable law.
SECTION 21 - ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent except where applicable law provides otherwise.
We may assign or transfer our rights and obligations in connection with a restructuring, merger, acquisition, sale of business, or similar transaction, or as otherwise permitted by applicable law.
SECTION 22 - GOVERNING LAW
These Terms and your use of the Services are governed by the laws applicable to MERENIS in the jurisdiction in which the business is established, without limiting any mandatory consumer protection rights that may apply to you under the laws of your place of residence.
Nothing in this section deprives a consumer of any protection or remedy that cannot lawfully be waived or limited.
SECTION 23 - HEADINGS
The headings used in these Terms are provided for convenience only and do not limit or otherwise affect the interpretation of these Terms.
SECTION 24 - CHANGES TO THESE TERMS
You can review the current version of these Terms at any time on this page.
We may update these Terms from time to time to reflect changes to our Services, business practices, or legal obligations.
Where required by applicable law, we will provide notice of material changes. Updated Terms will become effective on the date indicated or, where no date is specified, when posted.
SECTION 25 - CONTACT INFORMATION
If you have any questions about these Terms, your order, or our Services, please contact us at:
MERENIS
Email: support@merenis.com
Website: merenis.com
Customer support inquiries are handled through email at support@merenis.com.