Refund policy

30-Day Return Policy

We want you to feel confident shopping with MERENIS. You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be in the same condition in which you received it, with all included accessories and components, and in its original packaging. Proof of purchase may also be required.

To request a return, contact us at support@merenis.com. If your return is accepted, we will provide instructions on how and where to send your item.

Please do not send your item back without contacting us first. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, or if you receive the wrong item, contact us at support@merenis.com within 30 days of delivery.

Please include your order information and photos or other information that can help us verify the issue.

Once the issue is confirmed, we will provide you with a prepaid return shipping label or another return method at no cost to you. Depending on the circumstances, you may choose between a replacement or a refund to your original payment method.

You will not be charged return shipping for an approved damaged, defective, or incorrect item.

Other Returns

If you would like to return an eligible item for another reason, such as changing your mind, you may request a return within 30 days of delivery.

The item must be returned in its original condition, with all included accessories and components, and in its original packaging.

For these returns, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable unless required by applicable law.

Exceptions

For hygiene and safety reasons, items that have been used beyond what is reasonably necessary to inspect them, intentionally damaged, altered, or returned with missing components may not be eligible for return.

These restrictions do not apply when an item was received damaged, defective, or incorrect, and nothing in this policy limits any rights available under applicable consumer protection laws.

Exchanges

If you would like a different item, the fastest option is to request a return for your original item and, once the return is accepted, place a new order separately.

If your item arrived damaged, defective, or incorrect, contact us first so we can arrange an appropriate replacement at no additional return shipping cost to you.

European Union Customers

If your order is delivered to the European Union, you may have additional cancellation and return rights under applicable consumer protection laws, including the right to cancel certain purchases within 14 days.

Nothing in this policy is intended to limit any mandatory consumer rights that apply to your purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@merenis.com.